United Heritage Credit Union Privacy Policy

1. Information We Collect

We collect information to provide better banking services to you. This may include:

• Personal Identification Information: Name, address, date of birth, government-issued ID details, contact information.
• Financial Information: Account numbers, transaction history, credit and debit card details, loan information.
• Technical Data: IP address, device information, browser type, and usage data from our website and apps.
• Communication Data: Records of interactions with our customer service, including emails, calls, and chat messages.

2. How We Use Your Information

We use your information to:

• Provide and manage your accounts and banking services.
• Process transactions and payments securely.
• Comply with legal and regulatory requirements.
• Improve our services and customer experience.
• Communicate with you about your account, products, services, and promotions.
• Detect and prevent fraud and unauthorized activities.

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers who assist us in delivering our services.
• Regulatory bodies and law enforcement as required by law.
• Other financial institutions for joint marketing or service provision, with your consent.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of marketing communications.
• Withdraw consent where applicable.
• Request information on how your data is used.

6. Data Retention

We retain your information as long as necessary to provide our services and comply with legal obligations.

7. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes via email or on our website.